SHIPPING POLICY — SEVARINE
Last updated: 24 September 2026

1. WHERE WE SHIP

We ship to the United Kingdom. If your country does not appear at checkout,
email contact@sevarine.com and we will tell you the rates and timeframes
for your region.

2. DELIVERY TIMES

Each piece is made to order.

· Non-personalised pieces: delivered within 7 to 10 working days
· Personalised pieces (made with your chosen birthstones): delivered
  within 14 to 16 working days

Working days are Monday to Friday, excluding public holidays. The count
starts the working day after your order is confirmed.

Personalised pieces take longer because each one is assembled individually
with the stones you selected. This is normal and is not a delay.

These times are estimates. They can be affected by carrier delays, severe
weather, customs processing and peak periods such as Christmas, Black
Friday and Mother's Day.

3. SHIPPING COSTS

Delivery is free on every order, with no minimum spend. There are no
handling or packaging charges.

4. TRACKING

You will receive a confirmation email with a tracking number as soon as
your order leaves us, so you can follow it in real time.

If you have not received a dispatch email within the windows in section 2,
email contact@sevarine.com and we will look into it.

5. ORDERS WITH SEVERAL ITEMS

If your order contains both a personalised and a non-personalised piece, we
may send them separately so that the first one is not held back. You will
receive a separate tracking number for each parcel, and you pay nothing
extra.

6. DELIVERY ADDRESS

Please check your delivery address carefully before confirming your order.
We dispatch to the address you provide.

If you spot a mistake, email contact@sevarine.com immediately. We can
usually correct an address before dispatch, but not after.

We cannot be held responsible for parcels delivered to an incorrect address
supplied by you. If the parcel is returned to us, we will reship it once
you have confirmed the correct address, at your cost.

7. FAILED OR UNCLAIMED DELIVERIES

If the carrier cannot deliver your parcel, it is usually held at a local
depot or collection point. Please follow the carrier's instructions within
the period they give you.

Parcels that are not collected are returned to us. We will contact you to
arrange a reshipment, at your cost, or a refund of the item value.

8. IF YOUR ORDER HAS NOT ARRIVED

If your order has not arrived within 30 days of your order confirmation,
email contact@sevarine.com and we will refund you in full.

If the parcel arrives after we have refunded you, it is yours to keep at no
extra cost.

9. VAT AND CUSTOMS

All prices are shown in pounds sterling and the total displayed at checkout
is the full amount you pay. There is nothing further to pay on delivery:
no import VAT, no customs duty and no carrier handling fee.

If a carrier ever asks you for an additional payment, do not pay it —
email contact@sevarine.com and we will resolve it directly with them.

10. DAMAGED PARCELS

If your parcel arrives visibly damaged, take a photograph before opening it
where you can, and email contact@sevarine.com with photographs of the
packaging and the piece inside. We will replace it or refund it, and we
cover the return postage.

11. CONTACT

V.N.S — Société par actions simplifiée à associé unique (SASU), a company
incorporated in France with a share capital of €100.
Trading as: Sevarine
Registered office: 199 Rue du Mail, Le Jardin de Thalia – Bât. C,
01630 Péron, France
Registered with the Registre du Commerce et des Sociétés of
Bourg-en-Bresse
SIREN: 105 367 452 · SIRET: 105 367 452 00015
EU VAT number: FR29105367452

Email: contact@sevarine.com
Website: sevarine.com