RETURNS & REFUNDS POLICY — SEVARINE
Last updated: 24 September 2026

1. SUMMARY

· 30 days to return an unworn, unpersonalised item
· 14 days statutory right to cancel
· 12-month guarantee against manufacturing faults and tarnishing
· Personalised items cannot be returned unless faulty

2. 30-DAY RETURNS

You have 30 days from the day you receive your order to request a return.

To be accepted, the item must be unworn, in its original condition, and
returned in its original packaging with any pouches, boxes and cards
included.

Items that show signs of wear, scratches, sizing alterations or third-party
repair cannot be accepted.

3. PERSONALISED ITEMS

Pieces made with the birthstones you selected are produced individually for
you after you order.

Under Regulation 28(1)(b) of the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, the right to cancel
does not apply to goods that are made to the consumer's specifications or
are clearly personalised.

This means a personalised piece cannot be returned or exchanged because you
have changed your mind, or because you chose the wrong birthstones.

This does not affect your rights if the item arrives faulty, damaged or
different from what you ordered — see section 6. Please check your
birthstone selection carefully before completing your order.

4. YOUR STATUTORY RIGHT TO CANCEL

For non-personalised items, you may cancel your order within 14 days of
receiving it, without giving a reason.

Tell us in writing at contact@sevarine.com before the 14 days are up. You
then have a further 14 days to send the item back.

You may handle the item as you would in a shop. If its value is reduced
because you handled it more than that, we may deduct that amount from your
refund.

5. 12-MONTH GUARANTEE

Every Sevarine piece is covered for 12 months from delivery.

What is covered:
· Manufacturing faults
· Stones coming loose or falling out under normal wear
· Band, clasp or setting failure under normal wear
· Tarnishing or discolouration of the plating under normal wear

What is not covered:
· Scratches, dents or bending caused by impact or accident
· Damage from contact with chlorine, perfume, hairspray, cleaning products
  or abrasives
· Loss or theft
· Resizing, alteration or repair carried out by anyone other than us
· Normal thinning of the plating after the 12-month period

To claim, email contact@sevarine.com with your order number and
photographs of the piece. We will repair it, replace it, or refund it.

Care matters: remove your jewellery before showering, swimming, exercising
or applying cosmetics, and store it dry. Following this keeps your
guarantee valid.

6. FAULTY, DAMAGED OR INCORRECT ITEMS

Check your order as soon as it arrives. If a piece is faulty, damaged in
transit, or is not what you ordered, email contact@sevarine.com with
photographs of the item and the packaging.

Under the Consumer Rights Act 2015 you have 30 days from delivery to reject
a faulty item and receive a full refund. After 30 days, you are entitled to
a repair or replacement.

We pay the return postage on every faulty or incorrect item, including
personalised pieces.

7. HOW TO START A RETURN

Email contact@sevarine.com with your order number, your full name and the
reason for the return. We will reply within 2 working days with a return
reference and the return address.

Please do not send anything back before you have that reference — without
it we cannot match your parcel to your order.

8. RETURN POSTAGE

Return postage is paid by you, except where the item is faulty, damaged or
incorrect, in which case we cover it.

Please use a tracked service. Sevarine is not responsible for returned
parcels that are lost or damaged in transit.

9. REFUNDS

We will email you once we have received and inspected your return, and tell
you whether the refund has been approved.

Approved refunds are issued to your original payment method within 14 days
of us receiving the item back, or of you providing proof that you sent it,
whichever is sooner.

Your bank may take several further days to show the money. If more than 15
working days have passed since approval and you have not received it, email
contact@sevarine.com.

10. EXCHANGES

We do not process direct exchanges. The fastest way to get a different
piece is to return the one you have and place a new order.

Personalised pieces cannot be exchanged (see section 3).

11. DELIVERY

· Non-personalised pieces: dispatched within 7 to 10 working days
· Personalised pieces: dispatched within 14 to 16 working days
· Delivery is free, with no minimum spend

You will receive a confirmation email with tracking as soon as your order
is dispatched.

If your order has not arrived within 30 days of your order confirmation,
email contact@sevarine.com and we will refund you in full.

12. WHO WE ARE

V.N.S — Société par actions simplifiée à associé unique (SASU), a company
incorporated in France with a share capital of €100.
Trading as: Sevarine
Registered office: 199 Rue du Mail, Le Jardin de Thalia – Bât. C,
01630 Péron, France
Registered with the Registre du Commerce et des Sociétés of
Bourg-en-Bresse
SIREN: 105 367 452 · SIRET: 105 367 452 00015
EU VAT number: FR29105367452
Email: contact@sevarine.com

13. GOVERNING LAW

Nothing in this policy affects your statutory rights. If you are a consumer
resident in the UK, you keep the protection of UK consumer law, including
the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

14. CONTACT

contact@sevarine.com
sevarine.com